5 Crucial Elements You Need for Effective ISO 20000 Implementation

The implementation of the IT Service Management System (ITSMS) agreeing to the conditions of the international standard, ISO 20000 is a big step for organizations in the IT sector. It enables them with best practices and methodologies to deliver quality services that meet the requirements of every customer. Thus, establishing this ISO-compliant ITSMS is truly a need for IT organizations in this technology-paced and competitive digital world. However, to understand the requirements of the standard and embark on its implementation, you need expert ISO 20000 consulting services.


Establishing the ITSMS which is an integrated system with international practices and processes can be difficult. Therefore, you need dedicated consultants who will help you understand the critical success factors of the implementation and avoid the common pitfalls of the procedure.  The following section will point out the success elements for you. Take a look.


5 Crucial Elements You Need for Effective ISO 20000 Implementation


The consultants will help you realize these factors and focus on them for implementing the ISO 20000 based ITSMS in your organization.


Employee competence


The employees of your IT organization must know about the standard and must be able to participate in the implementation. They are the ones who must work with the service management processes and practices later on, after the implementation. Thus, the consultants will help you arrange right training models for them through which they will be educated about the ISO 20000 requirements and made aware of their respective roles.


Clear policy and accountability


With the help of your chosen consultants, create and promote a policy that will clearly define your organization’s responsibilities toward improving the quality of services. This will ensure the accountability of your employees. It should include the service improvement plan, ISO 20000 compliance requirements, and processes for reviewing the ITSMS and eliminating inefficiencies in it. To put it simply, the policy will act as the foundation stone for the ITSMS.


Documented processes


The documentation of all processes and best practices is a necessary requirement to get the ISO standard for your organization.  It will ensure that every team, process owner and manager have the right information available to them and so can perform their respective duties consistently.


Proper modes of communication


The implementation of the ITSMS is considered a huge change for your organization. Therefore, it should involve everyone, from top-level management executives to employees. Thus, without establishing effective communication between them, it is not possible to implement the ITSMS in your organization.


Internal audits


Internal audits are periodic assessments of the ITSMS before the final certification audit is conducted by the certification body. These assessments will help you to identify any non-conformances in the processes and put corrective actions to immediately eliminate them. The consultants will assist you by providing a checklist, templates, or necessary guidelines for the audit procedure.  


While the success factors are known, you should also be careful of the major pitfalls that can fail your ISO 20000 implementation. Some of the possible difficulties you can face are the absence of management support, lack of sufficient resources, lack of proper planning, and non-cooperation of the employees. However, to avoid these, it is best to seek external support from an ISO 20000 consulting service provider. It has friendly consultants who are always open to discussions and will interpret you the standard’s requirements. They will guide you through the stages of the implementation including gap analysis, document preparation, staff training, and internal audits. Thus, they will assist in every possible way to make your ITSMS implemented and certified to the ISO 20000 standard.


Contact Details:

Business Name: Compliancehelp Consulting, LLC

Email Id: info@quality-assurance.com

Phone No: 877 238 5855


Also Read: 5 Benefits Organizations in the IT Sector Can Get from the ISO 20000 Certification

Location: 5686 S Redwood Rd, Salt Lake City, UT 84118, USA

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