7 Principles For Optimizing ISO 9001 Quality Management System

The ISO 9001 quality management system is a widely acknowledged protocol for maintaining service quality as per the customers’ expectations. The international quality management protocol is a holistic framework designed to enable companies in meeting customer requirements from time to time. The quality management system is a determining factor for different aspects of business sustainability too.


The implementation process is a step-by-step process, which demands a company to attain the fundamental clauses and requirements of ISO 9001. It might seem to be an exhausting process, but with expert guidance and proper streamlining, the implementation can be done smoothly. The common question is “Can I achieve 100% compliance with the implementation?”. To comply with the statutory terms and conditions of ISO 9001 QMS, there is a list of principles to be followed religiously.


7 Quality Principles For Seamless ISO 9001 Certification


The standard of ISO 9001 believes that every company must have a risk-based thinking approach. To promote the necessity of that, the following has been designed by the ISO committee-


Principle 1 - Customer Focus


The international QMS asks a company to focus on customer interactions. The protocol promotes customer focus and asks stakeholders to use each customer interaction as an opportunity to indulge them in repeating their purchase. The principle aims to-


● Increase proactiveness among the stakeholders for managing customer relationships for a sustainable future

● Connect the organizational objectives with the expectations of the existing and future target market/customers

● Inspect and determine if customer satisfaction has been accomplished or not and accordingly address the problems

● Help companies to acquire direct feedback from the customers so that the number of escalations can be resolved fast


Principle 2 - People Engagement


ISO 9001 believes that compliance with quality cannot be met if the internal stakeholders fail to contemplate the objectives and purposes. The engagement of people is necessary for meeting your customers’ quality expectations. For that, empowerment of the workers and an enhanced competence level are required. The objectives of this principle are-


● Empower people to act proactively

● Empower employees to understand the quality culture and the importance of their individual contribution

● Monitor and determine workplace satisfaction

● Fix quality issues without delay


Principle 3 - Leadership


As mentioned above, quality objectives cannot be met without creating a productive and encouraging work environment. The third principle asks companies to integrate quality objectives into each organizational operation. Through leadership–


● A company can successfully communicate its mission, policies, and strategies with the stakeholders

● A company can build a culture of quality, trust, and integrity

● An authority can recognize talent and reward it accordingly


Principle 4 - Process Approach


The current ISO 9001 quality program has several interrelated procedures for producing consistent results as per the expectations. Stakeholders’ integrity plays a crucial role in optimizing cross-functional operations. For achieving this principle, companies should-


● Define all the objectives

● Include all the stakeholders to define as well as understand the procedure

● Detect all the risk factors and address them properly


Principle 5 - Improvement


Quality management is a result of rigorous risk detection and prevention. Root-cause analysis is a significant part of the international QMS protocol. According to principle 5, continuous improvement must be done to-


● Educate and train people

● Coordinate improvement plans and programs

● Enforce corrective actions and measure their efficiency from time to time


Principle 6 - Evidence-based decision making


Effective decision-making is a significant priority of the QMS system. For enhancing operational efficiency, ISO 9001 asks you to pursue evidence-based decision-making. To do so, all processes must be monitored and evaluated from to time. The standard asks you to-


● Make the data access available for the internal stakeholders

● Build a centralized location to secure all the data

● Use of modern technologies to evaluate the quality and validity of the data

● Keep a balance between intuition, evidence, and experience while taking a decision


Principle 7 - Relationship management


Relationship management is the extended priority of a QMS system. It asks to define the KPIs and measure each performance to maintain the relationship with the customers even after the purchase. 


Hope the above discussion on the principles of ISO 9001 quality management helps you to build an effective system.


Contact Details:

Business Name: Compliancehelp Consulting, LLC

Email Id: info@quality-assurance.com

Phone No: 877 238 5855


Also Read: The Steps Required in Order to Get ISO 13485 Certified In 30 Days

Location: 5686 S Redwood Rd, Salt Lake City, UT 84118, USA

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